Service agreement (public offer)

Updated: 2026-08-15

This Agreement defines the procedure for the provision of services related to writing term papers, essays, theses, dissertations, and other academic works (hereinafter referred to as the “Services”), as well as the mutual rights, obligations, and the procedure of relations between SIA “Mroya” (hereinafter referred to as the “Contractor”) and the customer of the Services (hereinafter referred to as the “Customer”), who has accepted the public offer (Offer) to conclude this Agreement.

1. General provisions

1.1. This Agreement, in accordance with the provisions of § 1511 and following articles of the Civil Law of the Republic of Latvia (Civillikums), constitutes a public offer and is addressed to an indefinite circle of persons.

1.2. Acceptance of the offer (actions aimed at concluding the agreement) is carried out by transferring funds to the Contractor’s account as a prepayment under the agreement in the amount of 20% (twenty per cent) of the agreed price of the Services, in the manner established in the correspondence between the Customer and the Contractor (WhatsApp, Telegram, e-mail, etc.).

1.3. The Parties have agreed that the terms used in the Agreement shall be interpreted in accordance with the applicable legislation.

2. Subject of the Agreement

2.1. The Contractor undertakes to provide the Services, and the Customer undertakes to accept the Services provided by the Contractor and to pay for them in the manner and on the terms specified in this Agreement.

2.2. The list of Services that may be provided under this Agreement, the deadlines for the provision of Services, and other conditions determining the procedure for the provision of Services, as well as other information essential for the provision of the Services, are agreed upon by the Customer and the Contractor in correspondence (WhatsApp, Telegram, email, etc.).

The Services provided under the Agreement include: writing term papers, essays, bachelor’s and master’s theses, dissertations, articles, research papers (R&D), internship reports, presentations, tests, and other works, including increasing text uniqueness (rewriting/editing for originality). A term paper, thesis, or dissertation is understood to mean the text from the table of contents to the list of references and appendices (if any), inclusive.

2.3. Individual requirements for the Services are discussed by the Parties in correspondence between the Customer and the Contractor (WhatsApp, Telegram, email, etc.). Requirements concerning the parameters of the works (term papers, theses, dissertations, essays, and other works) must be agreed upon by the Parties before the prepayment is made under the Agreement. Any additional parameters stated after the prepayment may not be taken into account by the Contractor and/or may significantly affect the cost of the Agreement.

2.4. If the Parties have agreed on a plagiarism check requirement for the Service, such check shall be carried out under the following conditions:

• the work is checked for plagiarism using one anti-plagiarism program previously agreed upon by the Parties;
• the work is checked in full (if a revision-inclusive tariff was chosen — after all revisions have been made) and excluding any appendices, if present.

The Parties may agree in correspondence on different conditions for the plagiarism check.

3. Rights and obligations of the Parties

3.1. The Contractor shall be obliged to:

• provide the Services with proper quality, in full scope, and within the timeframes agreed upon by the Parties in correspondence;
• immediately notify the Customer of the occurrence of force majeure circumstances that may affect the scope and quality of the Services provided by the Contractor;
• make revisions to the work that do not contradict the initially agreed requirements to the work (as specified in the messenger and agreed upon before the prepayment under the Agreement was made). All revisions shall be made within no more than 5 (five) business days from the date the Contractor receives the relevant information from the Customer, excluding the day the information is received (hereinafter referred to as the “warranty period”);
• provide the Services in accordance with the methodological guidelines (recommendations) or other similar documents provided by the Customer, provided that such documents were submitted before the prepayment was made. If such documents were provided by the Customer after the prepayment, only the formatting requirements shall be taken into account when providing the Services.

3.2. The Contractor shall have the right to:

• demand that the Customer comply with the terms of this Agreement;
• demand timely payment from the Customer under this Agreement;
• demand that the Customer promptly provide the Contractor with the relevant information regarding the need to make revisions to the work;
• refuse to accept from the Customer any additional requirements, wishes, or materials for the work sent after the price of the order has been quoted, without an additional payment.

3.3. The Customer shall be obliged to:

• comply with the terms of this Agreement;
• not interfere with the process of writing the work (by sending new materials, requirements, ideas, etc.);
• send all requirements, wishes, and materials for the work before the price is quoted;
• promptly provide the Contractor with all information necessary for the proper performance of the Contractor’s obligations;
• provide information (necessary for the provision of the Service) to the Contractor in written form: in Word format in a separate document or in a message (WhatsApp, Telegram, email, etc.). The information must be accurate, concise, reasoned, and refer to the specific part of the work provided by the Contractor;
• make timely payment under the Agreement.

3.4. The Customer shall have the right to:

• demand that the Contractor comply with the terms of this Agreement;
• withdraw from the performance of the Agreement at any time by paying the Contractor a portion of the agreed price in proportion to the part of the Services actually rendered up to the moment the Contractor receives the Customer’s notice of withdrawal from the Agreement.

4. Price of the Agreement, procedure and terms of payment

4.1. The cost of the Services under this Agreement is agreed individually between the Customer and the Contractor based on the individual requirements for the work (term paper, thesis, or other work) discussed by the Parties in correspondence (WhatsApp, Telegram, email, etc.).

4.2. The prepayment under the Agreement amounts to 20% (twenty per cent) of the agreed price of the Services. The remaining part of the payment, as well as the terms and procedure for transferring funds, are determined by the Parties in correspondence (WhatsApp, Telegram, email, etc.).

4.3. The remaining part of the payment is made after the completed work has been delivered to the Customer in the manner set out in clause 5.1 of this Agreement, and no later than 3 (three) calendar days from such delivery.

4.4. The Contractor assumes obligations to provide the Services only after receiving from the Customer a prepayment of 20% (twenty per cent) of the agreed price of the Services. The payment terms for the remaining part are determined by the Parties in correspondence (WhatsApp, Telegram, email, etc.).

5. Procedure for delivery and acceptance of the Services rendered

5.1. The provision of Services under this Agreement is confirmed by the fact of transfer of the completed work (term paper, thesis, or other work) by the Contractor to the Customer via the WhatsApp or Telegram messenger, as well as via the email address specified by the Customer in correspondence with the Contractor.

5.2. Requests for revisions and claims regarding the quality of the work are considered duly submitted only if they simultaneously meet all of the following conditions:

• a screenshot of the part of the work that does not satisfy the Customer has been sent to the Contractor;
• a written explanation of the reasons why the work does not satisfy the Customer has been sent to the Contractor;
• a screenshot of the correspondence between the Contractor and the Customer confirming that, prior to the prepayment and commencement of the Services, the Parties had agreed on the requirement that, in the Customer’s opinion, has been violated by the Contractor.

5.3. If the Customer does not submit any requests for revisions or claims regarding the rendered Services during the warranty period, the Services shall be deemed to have been rendered in full and in a proper manner.

6. Liability of the Parties

6.1. For failure to perform or improper performance of their obligations under this Agreement, the guilty Party shall bear liability in accordance with the applicable legislation of Latvia, taking into account the specifics established by this Agreement.

6.2. The Contractor provides the Services “as is”. The Contractor shall not be liable for any discrepancy between the provided Service and the Customer’s expectations and/or for the Customer’s subjective assessment. Such discrepancy with expectations and/or negative subjective assessment shall not constitute grounds to consider the Services as having been rendered with poor quality or not in the agreed scope. Opinions of third parties (including employees of state authorities) that differ from the Contractor’s opinion shall also not constitute such grounds.

6.3. The Contractor does not guarantee absolute uninterrupted provision of the Services under this Agreement, despite taking all possible measures to prevent the above.

6.4. The results of the rendered Services may not be used by the Customer as ready-made works for submission to educational institutions, or as ready-made business solutions for commercial purposes. The results of the Services are a source of information and materials containing the Contractor’s subjective assessment on the issue at hand and, consequently, serve as an additional tool for the Customer in solving the tasks set before them, including as a means of preparing the Customer for independent completion of those tasks.

The results of the Services may be used as samples for the Customer’s subsequent independent completion of the assigned task or as a source of borrowing within permissible limits. Exclusive rights to the results of the Services belong to the Customer, while the authorship of the Contractor is inalienable and may not be concealed. The Customer hereby confirms that they will not use the results of the rendered Services for the purpose of appropriating authorship to themselves and will not present them as their own work or the results of their own creative activity.

6.5. In the event that the Customer delays the provision to the Contractor of documents and information, delays approval of the plan, or delays payment, the deadlines for the Contractor to perform all stages of the Services and the final deadline for rendering the Services shall be extended proportionately to the Customer’s delay.

6.6. In the event that the Customer uses insults or obscene language in correspondence, the Contractor has the right to block such Customer and terminate any further interaction with them.

7. Term of the Agreement and procedure for its termination

7.1. This Agreement shall be deemed concluded from the moment the Customer transfers the prepayment agreed by the Parties to the Contractor’s account and shall remain in force until full payment of the Agreement by the Customer or until the end of the warranty period (clause 3.1 of this Agreement), if such period was agreed by the Parties in correspondence (WhatsApp, Telegram, email).

7.2. In accordance with Article 12 of the Republic of Latvia Law “On Consumer Rights Protection”, if the Customer is a consumer, they have the right to withdraw from the Agreement (exercise atteikuma tiesības) within 14 days without stating any reason. However, if the provision of the Services has commenced with the express consent of the Customer and the Customer was informed of the loss of the right of withdrawal upon full performance of the Service, then upon withdrawal the Customer shall be obliged to pay the Contractor a proportionate part of the Services actually rendered up to the moment of withdrawal. If the Services have been fully rendered during the period of the right of withdrawal with the Customer’s consent, the right of withdrawal shall be lost.

8. Force majeure circumstances

8.1. The Parties shall be released from liability for failure to perform or improper performance of their obligations under the Agreement if proper performance becomes impossible due to force majeure, i.e., extraordinary and unavoidable circumstances under the given conditions, which include: prohibitive actions by authorities, civil disturbances, epidemics, blockades, embargoes, earthquakes, floods, fires, or other natural disasters.

8.2. In the event of the occurrence of such circumstances, the affected Party shall notify the other Party thereof within 3 (three) calendar days.

8.3. A document issued by an authorized state body shall constitute sufficient proof of the existence and duration of the force majeure circumstances.

8.4. If the force majeure circumstances continue for more than 360 (three hundred and sixty) days, each Party shall have the right to unilaterally withdraw from the Agreement.

9. Resolution of disputes and differences

9.1. Disputes and differences that may arise in the performance of this Agreement shall, as far as possible, be resolved through negotiations between the Parties.

9.2. If it is impossible to resolve disputes through negotiations, after following the pre-trial dispute resolution procedure provided for by law, the Parties shall refer the disputes to the court at the location of the Defendant.

9.3. The Party to whom a claim is addressed shall be obliged to review the received claim and notify the interested Party in writing of the results within 7 (seven) business days from the date of receipt of the claim.

10. Final provisions

10.1. The Parties have agreed that correspondence between the Customer and the Contractor via the WhatsApp and Telegram messengers and through email constitutes an integral part of this Agreement.

10.2. In all other matters not provided for in this Agreement, the Parties shall be governed by the applicable legislation of the Republic of Latvia.

Contractor’s details

MROYA SIA
Reg. no. 50203370261, VAT no. LV50203370261
Ganību dambis 20A, Riga, LV-1045, Latvia
help@edubaltconsult.com · WhatsApp +371 20 667 790 · Telegram @EduBaltConsult